FAQ

We're always looking to give our best to you, so scroll below to see our commonly asked questions. if there's something that our faq was unable to help you on, do drop us an email at visitme@tablematters.sg

  • Yes , we ship worldwide at an additional cost, depending on your location. However, due to the fragile and heavy nature of our wares, we encourage our overseas buyers to contact us before placing an order to properly work out the details of the shipping and fees based on the country of destination.

    To ensure that you get the best value for your money, be on the lookout for several promotions, exclusive deals, and discounts on our store year-round.

  • It depends on your location. For local Singapore deliveries, you can expect the package to arrive in 5-7 working days. Do note that there is a high surge in orders during this period (Circuit Breaker, Phase 1, and Phase 2) and order processing, packing, and delivery will take longer than normal. Please do not purchase through our online store if you need the products urgently. You can come down to our showroom outlet at 4 Changi South Lane #01-01 S(486127) to purchase immediately. 

    For overseas shipping, the standard delivery duration is around 7-16 days. You will find the exact delivery details of your order in the confirmation email sent to you upon successful purchase.

  • Our main logistics partner is J&T Logistics. They provide tracking services on their website. For more details about your parcel status, please visit https://app.jtexpress.sg/track.html

    NOTICE: Due to a very high percentage of parcel breakage due to using courier services, our management has decided to switch to an in-house delivery service, tapping on the local Private Hire Vehicle network to fulfill all orders. As such, there will not be any tracking number provided at this time, until further notice. 

  • If you find our products defective or not up to par with your standards, we will be glad to hear you out and assist you. Please email us at visitme@tablematters.sg or send a message on Whatsapp at +65 88118581 so we can help you as soon as possible.

  • Yes, but it depends on the availability and Minimum Order Quantity. Please check the specific product page for the availability of customization options regarding the dinnerware that you want to personalize. Additional costs for customization is dependent on the complexity of the design.

  • The answer is  YES! We are SGS Certified to be Lead and Cadmium Safe, under US FDA CPG Sec. 545.400 and CPG Sec. 545.450 Pottery (Ceramics) - Leachable Lead and Cadmium.

  • Every product has specific measurements, as stated in the corresponding product page. It is upon your discretion to choose the ceramic you deem suitable for your cuisine. We invite you to visit our showroom to get an in-depth recommendation on the dinnerware collection that suits your personal needs. Please email us at visitme@tablematters.sg or send a message on Whatsapp at +65 88118581 to schedule an appointment so we can better help you choose the wares you need.

  • We are SGS Certified! All our products are safe for microwave, oven, and dishwasher. Take note that products that are decorated with platinum or painted gold are not recommended for microwave use.

    Also, all our products are not to be use on stove tops and over open flames.

     

     

    • Do not place platinum or gold-painted ceramics in the dishwasher or microwave oven. To clean, use a soft cloth or sponge only.
    • Do not use abrasive materials such as scouring pads to clean products.
    • Bleaching the product for a long time causes colors to fade.
    • When handling ceramics, ensure that your grip is firm to prevent dropping.
    • Refrain from washing the product along stainless steel materials to avoid metal stains from damaging the product.
    • Do not slide plates over another when storing to avoid scratching the glaze.
    • Safely store heavy products in durable shelves and out of children’s reach.
  • Every Table Matters ceramic is bubble-wrapped or placed in a sturdy box or both. Some products may be packaged in individual boxes, while other items may not.

    If you need your purchase to be gift-wrapped, it’s best to visit our showroom for self-collection so that we can adequately gift-wrap it for you.

    We avoid sending gift items for parcel delivery since shipping requires boxing the product and placing fragile labels and shipping information, which can damage the special wrapping.

  • It’s not necessary to know the full product name; just type a keyword/s like plate, bowl, dinnerware set, etc., then click search to get the relevant page results. You may also send us a screenshot of the specific collection you are interested in, and we’ll help you find the right link on our site.

  • Please use our search engine located on the upper left corner of our website. Click on the magnifier and input the keyword/s. You can also find a product using the product categories on our home page.

  • You may send us a message on our Contact Us form or send us a Whatsapp message +65 88118581 to schedule an appointment for a showroom visit at 4 Changi South Lane #01-01 S(486127) Singapore to view the actual product before purchasing.

    However, we do not reserve the product until appointment date unless a full payment is made.

  • Some of our products are available for pre-order if they ever get sold out, granted that you have made a full payment, which serves as a pre-order confirmation. Please wait 2-6 weeks for the pre-ordered item to arrive at our premises, depending on the manufacturer’s schedule and the country of origin.

  • Customers can self-collect ordered items and browse a range of collections at our showroom located at 4 Changi South Lane #01-01 S(486127) Singapore. We are open daily from 10.30am - 6pm.

    If you have paid online and want to do a collection, remember to have on hand the following details before approaching our staff, as this will aid us to assist you much faster. 

    • Date of Purchase
    • Order Number
    • Marketplace purchase was made from
    • Full Name
    • Contact Number